Return & Refund Policy
Return & Refund Policy
At Aurelle & Paws, your satisfaction is everything. If something isn't right with your order, we will make it right — simply, quickly, and without hassle.
Our 30-Day Guarantee
We offer a 30-day satisfaction guarantee on all orders. If you are not completely happy with your purchase for any reason, contact us within 30 days of receiving your order and we will find a solution that works for you.
What We Cover
- Item arrived damaged or defective
- Wrong item received
- Item not as described on our website
- Item not received within the estimated delivery window
How to Request a Return or Refund
- Email us at hello@aurellepaws.com within 30 days of receiving your order
- Include your order number and a brief description of the issue
- Attach a photo if the item arrived damaged or defective
- We will respond within 24 hours with a resolution
Refunds
Once your refund is approved it will be processed back to your original payment method within 5–7 business days. Processing times may vary depending on your bank or card provider.
Exchanges
If you would prefer an exchange over a refund we are happy to arrange this. Simply let us know what you would like and we will take care of the rest.
Non-Returnable Items
For hygiene and safety reasons, opened pet care items that have been used cannot be returned unless they arrived damaged or defective. If you are unsure whether your item qualifies please contact us and we will do our best to help.
Important Note
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping method for all returns.
We stand behind every product we sell. If something is not right — we want to know about it.
Contact: hello@aurellepaws.com
Brand: Aurelle & Paws
Website: aurellepaws.com