Shipping policy
Last updated: August 24, 2026
At Aurelle & Paws we believe getting your order should feel just as exciting as opening it. We work closely with our fulfillment partners to get your order processed, packed, and on its way to you as quickly as possible. Here is everything you need to know about how we ship.
Free Shipping on Every Order
Every single Aurelle & Paws order ships completely free — worldwide. No minimum spend, no conditions, no hidden fees appearing at checkout. Free shipping is automatically applied to every order the moment you place it. Always.
Processing Time
Once your order is placed it enters our fulfillment system within 24 hours. All orders are fully processed and dispatched within 1-3 business days. Orders placed on weekends or public holidays will begin processing on the next available business day.
Estimated Delivery Times
Based on verified shipping data from our fulfillment partner the following delivery estimates apply after your order has been dispatched:
| Destination | Estimated Delivery After Dispatch |
|---|---|
| 🇺🇸 United States | 8-14 business days |
| 🇨🇦 Canada | 9-15 business days |
| 🇬🇧 United Kingdom | 9-15 business days |
| 🇦🇺 Australia | 10-16 business days |
| 🇩🇪 Germany | 9-15 business days |
| 🇫🇷 France | 10-16 business days |
| 🌍 Rest of World | 10-20 business days |
Total estimated time from order to delivery (including processing):
| Destination | Total Estimated Time |
|---|---|
| 🇺🇸 United States | 9-17 business days |
| 🇨🇦 Canada | 10-18 business days |
| 🇬🇧 United Kingdom | 10-18 business days |
| 🇦🇺 Australia | 11-19 business days |
| 🌍 Rest of World | 11-23 business days |
Please note these are estimates provided by our fulfillment partner and are not guaranteed delivery dates. Occasional delays may occur due to customs processing, carrier volume, or factors outside of our control.
Order Tracking
Once your order has been dispatched by our fulfillment partner you will receive a shipping confirmation email containing your unique tracking number. You can use this to monitor your delivery at any time through the carrier's tracking system.
If you have not received a tracking email within 5 business days of placing your order please check your spam or junk folder first. If it is still not there please contact us at aurellepaws@gmail.com and we will look into it immediately.
Lost or Delayed Orders
If your order has not arrived within 45 days of the original shipping date please contact us at aurellepaws@gmail.com with your order number. We will investigate with our fulfillment partner immediately and offer to either reship your order or issue a full refund — whichever you prefer.
We take every delayed or missing order seriously and will always resolve it as quickly as possible.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or local taxes depending on the regulations of your country. These charges are set by your local government and are entirely outside of our control. Any customs fees or import duties are the sole responsibility of the customer and are not included in our product prices or shipping fees.
We recommend checking with your local customs authority before ordering if you are concerned about potential fees.
Incorrect Shipping Address
Please ensure your shipping address is entered correctly and completely at the time of purchase. Aurelle & Paws cannot be held responsible for orders that are delayed or undeliverable due to an incorrectly entered address.
If you notice an error in your shipping address please contact us at aurellepaws@gmail.com as soon as possible after placing your order. We will do our best to correct it before your order is dispatched, however we cannot guarantee address changes once fulfillment has begun.
Multiple Items In One Order
If you order multiple products they may be shipped separately depending on availability and fulfillment location. You may receive more than one tracking number if your items ship from different locations. This is completely normal and all items will arrive within the estimated delivery window.
Contact Us
If you have any questions about your order or shipping please do not hesitate to reach out. We respond to every message within 24 hours on business days.
📧 Email: aurellepaws@gmail.com
🌐 Website: aurellepaws.com
⏱️ Response time: Within 24 hours on business days
— The Aurelle & Paws Team 🐾